Returns 

You have 30 days from the date or receipt to inform us that you would like to return your order for a refund notices should be sent to customerservice@getitnu.com, the subject must read 'Returns' followed by your order number.  After 14 days we're unfortunately, unable to issue you with a refund unless the product is faulty.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the labels intact..

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, software, video game, or vinyl record that have been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@getitnu.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged and we are notified within 48hrs of receipt.  If you need to exchange it for the same item, send us an email at customerservice@getitnu.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Shipping

To return your product, you should first contact us via email so we can arrange this with you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Goods

All our items leave the warehouse with the packaging in perfect condition. The first thing you should do is check that the number of received packages matches those ordered.

Before accepting the package please inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged.

You must leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as "PACKAGE VISIBLY DAMAGED" and then later presenting images that show visible damage to it will mean we cannot accepted a return.

What happens if you do not collect an order? 

When an order is unable to be delivered for whatever reason, it is returned to our central warehouse. Once it is received in the warehouse, it is then passed onto the administration department to process the payment.

The order shipment and the return to the warehouse entail transportation expenses, which the company or person who placed the order must pay for. Consequently, you will receive a payment corresponding to the order return minus the two-way delivery expenses.

Keep in mind that the management process can take several weeks.